Hilton’s presence in Nusa Dua enters a new chapter with the appointment of Marco Neukom as cluster general manager for Conrad Bali and the newly opened Hilton Garden Inn Bali Nusa Dua. Announced on 19 December 2025, the dual role places Neukom at the centre of strategic direction, commercial performance, and guest experience across two distinctive properties that speak to different yet complementary styles of travel on the island.
With more than two decades of international hospitality experience, Neukom brings a perspective shaped by both luxury and lifestyle brands. His career spans leadership roles across Europe, the Middle East, and Asia, including tenures with globally recognized names such as W Hotels and The Ritz-Carlton. Having led resort and city hotels alike, as well as high-profile pre-openings and repositioning projects, Neukom is known for navigating growth with clarity while staying attuned to evolving guest expectations.
In his new role, Neukom will focus on strengthening Conrad Bali’s position within the luxury segment, while guiding Hilton Garden Inn Bali Nusa Dua as it establishes itself as a go-to choice for modern travelers seeking comfort, ease, and a relaxed resort atmosphere. Drawing on his local insight and global brand expertise, he will work closely with on-property teams to drive performance, deepen owner relationships, and enhance Hilton’s overall value proposition in Bali.
“It is an honor to join Hilton and lead two distinctive hotels across different award-winning brands in one of the world’s most sought-after destinations,” said Marco Neukom. “From Conrad Bali’s immersive, thoughtfully curated experiences to Hilton Garden Inn Nusa Dua’s modern comfort and family-focused amenities, I look forward to working with the team to create more memorable stays that reflect the best of Hilton’s hospitality.”
As Bali continues to evolve as a destination for both refined luxury and contemporary lifestyle travel, Neukom’s appointment signals a thoughtful approach to leadership – one that balances brand integrity with local relevance. Under his guidance, both Conrad Bali and Hilton Garden Inn Bali Nusa Dua are poised to shape the next chapter of hospitality in Nusa Dua with confidence and purpose.